Exchange & Return Policy Untold Stories

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Untold Stories can not be held responsible for damaged or lost shipment. In the event of a product and/or delivery mistake, Untold Stories will be responsible for the cost of delivery. Defaults must be reported within 5 days after delivery. Any feedback received after this duration is not valid anymore. 

EXCHANGE AND RETURN CONDITION 

• Returns must be processed, exclusively by post, within 14 calendar days of the delivery date.
• Original tags and labels are still secured to the article.  
• Articles must not have been used, worn or washed.
• There are no stains or odors found on the products.
• The item has not been fixed to hide any damage
• The article is kept within its original packaging.
• The customer is responsible for the risk of delivery as well as the cost of delivery for returns.  Untold Stories recommends sending the package through registered mail.
• Insufficient or illegitimate returns will not be accepted.
• Product and/or delivery mistakes need to be indicated within three days of the delivery date.
• In the event of a product and/or delivery mistake, Untold Stories will be responsible for the cost of delivery. Untold Stories will send a return label so the customer can return the item(s).  Defaults must be reported within 5 days after delivery.
• If exchange and return conditions are not complied, Untold Stories maintains the right to send the return back to the sender, at which point the sender will be charged the delivery costs.
• Do you want to exchange an item? Then you need to send it back to us as described above and place a new order in our webshop for the desired article.